With all the changes that have been implemented in the world today, a lot of companies are saving money by allowing employees to work at home. Working at home allows for offices to not be used, which saves on rents that don’t necessarily need to be paid.
With that, many industries are looking for a streamlined way to collaborate when everyone is not in the same place at the same time. What is most effective is one that can cover everything from emails to customer management, marketing, and automation. Helpmonks is that type of tool, and it is changing the way businesses do business in the new world.
Helpmonks takes team collaboration to the next level by taking what is most important to team collaboration and giving everyone access to those tools. The major tool that everyone needs to be on the same page with is email. As customers use email to communicate with you with a variety of questions or concerns, a lot of information can get lost in the mix. If one person is in charge of the mailbox, that one person has to be the filter through which everything client-based must go through when it comes to communication.
With Helmonks, everyone on the team has access to the same mailbox in order for everyone to stay up to date on client needs and what clients are asking for. The mailbox is also set up so that duplicate responses to clients and customers are weeded out so that a client is only responded to once with certain information. Client chats are also documented and saved as are client profiles for everyone to access.
Helpmonks takes collaboration to a better place when it comes to your marketing strategy. With so many people doing their part and playing their role on your team, there may be the need to get different information from different sources. Helpmonks (https://helpmonks.com/) puts all departments on the same platform so that everyone is looking at the same thing and everyone can freely communicate with each other.
Email campaigns can be started and shared and sent all from Helpmonks. Everyone on the team can see how the campaign is coming along, who is doing what work, how the customers are being targeted and then you get real-time analytics to see how well your campaign is reaching your audience.
Although you may be in separate places at the same time, you can all sign in and be together virtually in order to give your clients and customers the ultimate experience. You can use Helpmonks to get closer to your clientele and really get to know them. All of their communication that is stored with you can be used to truly tailor-make marketing campaigns that speak to them, peak their interest, and give them all the information they need to work with you, buy from you, and look to you for all of their needs. It’s simply good business.