Imagine landing on a storage company’s website with lots of queries, but no one is there to help you outlive. You don’t want to shoot them an email and then wait for days before getting the reply.
I’m moving in a couple of days, and I need some storage to keep my content. I need instant consultation, please!!!
Calm down—no need to fret. STORED storage service in Portsmouth has got you covered. They have an online chat feature that entertains their users 24/7. Just write your query and get an instant reply.
There are many benefits of using an online chat feature for your storage service. Here are a few of them:
Great Customer Service
People are mostly in a hurry. They are reluctant to call or text because they have had bad experiences. Slow responses turn off the customers. They believe online chat is the best way to get things sorted. Imagine if someone is on the eviction notice. They need to act fast. But where will they keep their contents and furniture if they don’t find a storage company soon?
That’s why the online chat feature is a luxury for them. They can query about the prices, space available, packages, etc., on the go. Thus, whatever the reason for their urgency is fulfilled, they will be free of stress.
Secondly, it leaves a great impression on the customers about the brand. If someone has an online chat feature, they care about their customers. And the brand doesn’t want anything to cause inconvenience for its customers. It is one of the reasons why Stored is a great place to store your inventory. They offer excellent customer service. No, wait at all.
Fewer Chances of Miscommunication
When you are giving live consultation for anything, there are fewer chances of error. For instance, someone is moving out, and they have bulky objects to store in your company. You have limited space available due to the on-season peak. You don’t have the freedom to keep their contents, yet they call you to pick them from your place.
If you don’t, it will piss them off. If you do, where will you keep it? Customer service is in jeopardy here, but it’s’ not your fault. The customer didn’t inquire about the space available before asking to pick their contents. Maybe they are in a rush.
Live chat lets you communicate with customers, so if there’s anything you need to tell them, you can tell them straight away. And most importantly, save your and their time.
Also, managing multiple phone calls in parallel always entails a risk of error from your side. Imagine you’re receiving hundreds of calls in the season, and more and more families are leaving for holidays. It gets challenging to keep track of what kind of space XYZ person had booked.
Live chats remain safe, so there’s no way you can lose a record. Even if you forget to enter your database regarding a booking, you can still pick that up from live chat. Isn’t it a great perk of this live chat feature for any business?
Such Storage Services Get More Business
As it goes without saying, the more you care about your customer, the more business you get. Storage services get referrals based on the experiences of their customers. They later refer to their friends and family members.
If you are not getting business in this niche, it’s your fault. Everybody needs a storage service; you’re not just getting enough referrals or good reviews.
Take the example of cheap storage units by SSO, not all of them have a live chat feature, but they are pretty cheap and offer an excellent quality of service.
Though having an online chat feature has its perks. And you’re treated like a luxurious service for elite class people as not all storage companies are willing to invest in creating such advanced chatbots or live chat support. It costs an arm and a leg to build these.
Anything that helps you to build credibility is worth investing in. The same is true for this chat feature. People begin to trust you when you answer all their queries immediately. They believe the person behind the company is reliable and not a thief.
After all, they are going to hand over some important documents or expensive contents. They would like to ensure that the service they have chosen is worth trusting. Live chat features come in handy in this regard.
Another secret why Stored is considered a reliable place to store your contents. It took them a while to build this credibility through the live chat feature, and finally, they are reaping its benefits! Who would want to hand over their treasure to someone credible while they are away?
SAFEER MUGHAL, Owner at Digindev, Marketing Director at Igeneox.
Completed His Software Engineering bachelors Education & Currently Maintaining Digital marketing Services For Multiple Business Firms