IT support faces many challenges in 2021 as the pandemic continues and people flex between working at home and in the office. The situation has IT putting in overtime with complex cybersecurity challenges. Throw in cloud computing, automated technology, and an increase in mobile app usage, and it’s clear support professionals in London have their hands full.
Cybersecurity is Still Number One
Cybersecurity has been a hot topic in IT support for many years, and it continues to remain so. At the height of the pandemic, most people will be working at home, and we’ll discover that we share more devices than we ever wanted to admit: computers, tablets, and smartphones all storing sensitive information such as bank details, emails, and addresses. With cybersecurity threats increasing and attacks becoming increasingly sophisticated, all devices used by an organization must be adequately secured.
Cloud usage is also on the rise as a way for all employees to access data. With the proper configuration, all security levels are set, and the information is protected within the company’s structure and from outside intrusion. Cloud solutions are typically designed to keep costs low and are easy to use, making them all the more attractive for organizations looking to reduce overhead.
With more and more use of automated technology, IT professionals will need to become experts in their organization. They’ll need to understand the ins and outs of automated technology and how it works. As a result, training on new systems will be at a premium, requiring IT support staff and experts.
The proliferation of mobile apps has also dramatically increased for organizations wanting to communicate with their employees. A new way to provide support, IT pros will need to learn how to implement and manage new mobile apps in their workplace. These apps come with a set of challenges different from those encountered in traditional computer support, so handling mobile app issues is going to be a priority.
The COVID-19 pandemic and following shutdowns and situations that followed was an eye-opener for the tech industry. Companies have found they need a backup plan to keep businesses functioning and reduce downtime from support to complete managed IT. This has resulted in many organizations switching to cloud-based solutions to keep IT teams running, even when the primary office is down.
Part of that is mobile workforce preparedness. This trend has exploded in the past few years and is predicted to continue into 2022. With more people working outside the main office and in different locations, the need for a mobile workforce has grown.
This surge of professionals working outside of their primary office often results in poor connectivity and productivity, which is why many companies are now providing devices to those working away from the office. Initiatives like this will help reduce the costs of traditional IT support and increase connectivity.
Our London IT support company is rising to these challenges. Contact us today to learn how we can help keep your tech running smoothly.