If there is one thing that the entire country could agree upon, I think it would be the fact that the internet has become essential for our lives. Regardless of where we live, the faith we follow, or the political party we support, we all need high-speed internet in our life to get by. However, along with this need for technology also comes the need to be able to set it up. It usually is not much of a problem, you just plug a couple of cables in and ensure a few settings are what they should be and you are good to go. Conversely, sometimes if things go wrong, a simple setup process can quickly become your worst nightmare.
There are several Internet Service Providers (ISPs) in the country providing services to millions of users, making their lives easier. Some major names in the industry that you can trust include providers like Optimum internet, Spectrum Internet, Mediacom Internet, etc. The general process for setting up a new internet connection is usually the same, sometimes with slight variations for different providers. You can always find out about these variations from the setup manual they send you with the equipment.
In the past, many of us would just pay for professional installation service and have a technician come over to take care of the nitty-gritty to ensure everything works fine while we sat there sipping a cup o’ coffee. Nevertheless, things have changed due to the ongoing pandemic and many providers only offer the self-installation service now requiring us to learn something we may otherwise never would have bothered about.
Therefore, we decided to go ahead and write an article on the process to set up your new internet connection step-by-step so that when you receive your equipment you are not completely lost and left fumbling through the user manual.
Setup the Internet Connection
For this article we’re going to assume that you’ve subscribed to an ISP that provides services in your area, keeping in mind your budget, speed, and data allowance requirement, contract terms, and bundling option, as well as the reliability and type of connection. We will also assume that they offered you the self-installation option only.
Setup the Modem and Router
All ISPs offer internet modems and routers for a small monthly fee. However, most of them also allow you to use your purchased equipment as long as it is compatible with their service. There is a possibility that you will not be eligible for technical support if you choose to buy your equipment, but you will save money in the long run.
Connect the Modem
- Locate the phone jack or the cable outlet on the wall and plug in one end of the telephone cable or coax cable into it. A DSL connection will use the phone jack and cable whereas a Cable connection will require a cable outlet and coax cable. The other side of the respective cable will go into the CABLE IN or RF IN jack on the modem.
- Next, hook one end of the provided Ethernet cable into the LAN Port or the Ethernet Port on your modem and then the other side into the LAN port of your computer (if you want to have a wired connection). If you wish to set up a wireless connection then this end will plug into the Wi-Fi Router instead. If you have a 2-in-1 device then this step will not be required.
- Once you are done with connecting all the above cables, plug in the power cord into your modem and then the power socket and turn it on. The lights on the modem will start blinking and you will need to wait for anywhere between 30 seconds to two minutes for them to stabilize. Once they are stable, your modem is ready for use.
- If you are using an Ethernet cable, you can start using the internet right away after this. However, in case of a wireless connection, you will need to find the Wi-Fi Key displayed on the router. Once you have the key, turn on the Wi-Fi on your computer and search for your router. Click on the respective network and hit CONNECT. You will be prompted to enter the key. Once you have entered the correct key click CONNECT again and you will have access to the network.
Check Internet Connection
This step is simple. All you need to do once connected to the internet through the wireless or wired connection is to open up the browser of your choice (Google Chrome, Firefox, etc.) and go to any search engine (e.g. Google). If you can access the webpage then you’ve successfully finished the setup. Congratulations!
Troubleshooting No Internet
There is nothing to worry about in case your webpage did not load after you followed all the above steps. It is common for people to face a few glitches in the process so do not fret and bear with us. We have a few more steps for you to follow to resolve this problem.
- The first thing you should do is try loading a different webpage. There is a possibility that the webpage you are trying to access is currently down. If that does not work then try to connect another device to ensure that your device is not the problem. In most cases, this is as far as you will need to go.
- If there is still no internet connection then try restarting your computer.
- In the meanwhile, also check that all cables involved are securely attached to the devices and the jack.
- Make sure that you are trying to connect to the correct network. Your computer may be trying to connect to an old network while you sit there wondering why the new network will not work.
- Rebooting your modem and router may do the trick if all else fails. Turn off the modem and disconnect all attached cables. Wait for a few minutes and then turn on the modem after plugging it into the jack. Once it stabilizes, connect the router and let it do its thing.
- Confirm with your ISP if they need your modem’s MAC Address before you can access the internet through the device. If yes, then locate it on the label pasted on the modem and register the device with your ISP.
There you go! Now you know how to set up your internet connection and troubleshoot the common issue you may face. Remember that your ISP’s customer service representatives can always assist you if you are not sure about something or if there is a persistent problem that you just cannot seem to fix. Do not hesitate to call and ask for help, after all, you are not a technician so nobody expects you to be perfect at this the first time around.